Delhivery is India’s leading digital commerce enablement company, where we use technology to drive supply chain innovation. Our mission is to fulfil all of India’s online consumption demand through best-in-class industry solutions, domain expertise and pan-India operations. Our vision is to create the world’s largest fulfillment platform for digital commerce. We provide transportation and fulfillment solutions to over 2,500 e-commerce clients, 100,000+ small businesses and over 100 of India’s largest brands across 1400+ cities.
As Product Manager, First Mile Operations, you will be responsible for driving innovation and optimization across Delhivery’s pickup and processing operations across the country. To do this, you must be able to balance operational depth along with having a firm grasp over the business and technical aspects of our overall transportation business. Working with a diverse group of stakeholders, you will define overall evolution of first mile processes for the organization, while simultaneously diving deep into the details of each new initiative to drive efficiency and increase operational competitiveness.
The role is inherently cross-functional - the Product Manager will work closely with operations, business development, engineering, design, and customer service teams to define and design the next evolution of Delhivery transportation. A successful candidate will be highly analytical, resourceful, goal-driven, team oriented, and have an ability to marry technological competence with an in-depth understanding of ground operations to drive customer experience, lower costs and higher service levels. He/ She will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
To put your responsibilities in bullet points:
Undergraduate degree in engineering or a related technical discipline; MBA preferred