Manager Integration and SupportApply

Description

We are looking for an experienced Engineering Manager with 7-8 years of experience, and who can Lead, manage and mentor a team of 5+ support engineers. Coordinate for system and software releases with development team and manage the gaps in implementation or risk assessment.

Responsibility

• Lead, manage and mentor a team of 5+ support engineers.
• First level on investigation of any issue (all integration requests, client issues, data requests, JIRA support issues)
• Manage and update different scripts as per daily basis.
• Coordinate for system and software releases with development team and manage the gaps in implementation or risk assessment.
• Troubleshoot areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.
• Work closely with all level of operations.
• Generate reports based on client (Internal/External) request.
• RCA of recurring issues and patch fixes.
• Provide support to clients (Internal/External) on call/emails directly and providing resolution and steps.

Qualifications

• B.E/B.Tech/M.E/M.Tech/MCA (from reputed institutes)
• Good experience with any programming languages like Java/Python/C++/PHP/C.
• Good experience with any scripting languages.
• Good with SQLSolid understanding of SDLC life cycle and Agile methodologies.
• Team management experience leading atleast 5+ people.
• Experience with any of the ticketing tool (preferably JIRA)